How to Handle Out-of-Scope Work Requests

How to Handle Out-of-Scope Work Requests

Project managers would cease to exist if managing client expectations and project scope wasn’t so vital. However, ensuring a project stays on schedule and within budget requires dedicated effort. In professional IT work, client needs often change and expand...
What is Planning Fallacy and How to Avoid It

What is Planning Fallacy and How to Avoid It

You’ve triple-checked the work breakdown spreadsheet you spent the last three days creating for a new IT project. Every task is included, estimated down to the hour required for development, and every sprint should finish with all assignments completed. You’re...
The 10 Best MSP Tools in 2024

The 10 Best MSP Tools in 2024

Managed service providers often work with various platforms, services, and databases. It would be unreasonable to expect an IT professional to log into programs for each client to check server metrics, performance readouts, task management, and tickets just to repeat...