In Scope: The IT Services Podcast

Are you looking to increase services revenue? Join ScopeStack CEO Jon Scott as he talks to IT industry leaders to get their insights. These experts from the top MSPs and VARs will share their actionable tips and tactics to help you optimize your presales process.

Recent Episodes

Episode 12: How to Make Your Sales Process More Efficient with Scott Millwood

The efficiency of your sales process directly affects how your company brings in money, point blank. Although each customer has a different need, there are still plenty of similarities in their purchasing processes. And many of those similarities just add a whole lot of time until they give you the coveted signature. We grabbed Scott Millwood, successful tech salesman, to walk us through the ways sales teams can get their customers closer to agreeing a sale in less time. An efficient sales process means more cash—we can all agree that’s a good goal to aim for.

Episode 11: How to Make Selling Services Easier with Henry Egan

The typical 18-day presales turnaround window is insane, to be frank. There are way too many boxes for the presales team to check off their list before they can actually present a solution to their client. That’s a nearly 3-week process, and it puts a ton of weight on everyone in the process. We brought in Henry Egan, Sales Manager at SHI, to tell us how we can make this process even easier. An easy presales process means less time, which means more money. Find out how you can streamline this process!

Episode 10: The Future of Services from a Leader’s Perspective with Chris Ward

The services industry is not immune from evolution. As we try to provide more and more value for clients while growing our own teams, it means the definition of “services” is always changing. Heck, it’s changed a ton even since 2020 with the rise of packaged offerings and an emphasis on recurring revenue. We had Chris Ward, Vice President at DEft, talk us through what he thinks the future of services looks like. Check it out!

Episode 9: What You’re Getting Wrong About Your Scoping Process with Brook Lee

Efficient and thoughtful processes are critical to success for any MSP. No one knows those processes better than Brook Lee of Eureka Process, who leads MSPs to financial success by flipping them inside out and ironing out their internal structures. She tells Jon the most common mistakes she sees MSPs make in the marketplace. Surprise—the biggest goofs happen during the scoping process. Tune in to hear why.

Episode 8: Why Relationships Matter More Than You Think with Kenny Taylor

Kenny Taylor is the Manager of Systems Engineering at Cisco. He shares with Jon his secret to leading a successful sales team, dropping some serious gems along the way. At the heart of everything: strong relationships that never stop growing. He gives some advice for managers out there looking to better improve their connections with their existing business. Tune in for some great tips!

Episode 7: The Missing Manual with Todd Kane

Episode 7: The Missing Manual with Todd Kane

Todd Kane has spent the last decade helping MSPs and VARs deliver higher value to their clients while bringing their turnover down and skyrocketing their team morale. He talks Jon through the science of selling services while managing a team that performs at a high level. This episode is a great resource for anyone in a management level role at an MSP or VAR looking to sharpen their approach.

Episode 6: How to Price Services with Dennis Manfra

Episode 6: How to Price Services with Dennis Manfra

Dennis Manfra is the VP of Technical Services at IE, and he’s joining Jon to talk pricing. We know, it’s not the sexiest topic, but that doesn’t mean it’s not incredibly important. Dennis and Jon talk through two approaches to pricing: T&M and Fixed pricing. Each has its advantages and disadvantages, but they also send a message to your client and your team. Learn more about these approaches and when each one is best to use!

Episode 5: Building a Pre-sales Team, Measuring Success

Episode 5: Building a Pre-sales Team, Measuring Success

Steven Madick knows a thing or two about the presales process. He’s been in this world for years, building and managing wildly success teams for a number of service providers. He talks with Jon about what makes managing presales teams so difficult, and how you can overcome those obstacles. Terms like awareness and understanding are great to say, but how can you actually execute them? And can you turn your vision into action? Dive into this episode to find the answers!

Episode 4: How to Improve Profitability Through the Presales Process

Episode 4: How to Improve Profitability Through the Presales Process

An ineffecient presales process bleeds money, plain and simple. And if your company isn’t profitable, you’re going to struggle to keep your doors open. It doesn’t matter how good your solutions are—if your presales process isn’t ironed out, your profits will suffer. Skip Tappen from the ScopeStack team talks Jon through how to identfy an inefficient presales team, and what changes service providers can make to revive their profits.

The Role Your Presales Team Plays in Your Services Practice

The Role Your Presales Team Plays in Your Services Practice

A good member of the presales team is like a Jedi Knight—they have to deeply understand the balance between the highly technical side of your service and have a great image of the end product from a sales perspective. Skip Tappen from the ScopeStack team talks with Jon about all things presale; what do good presales team members look like? When’s the best time to bring this team into the fold? How can you make their jobs easier?

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