Listen to expert insights on IT service provider trends, scoping automation, and project management best practices from industry leaders.
MSPs need a community too, and that's exactly what led Kyle Spooner to MSPGeek—a community for....MSP geeks. Kyle is the Chief Executive of MSPGeek Con—the gathering that MSPGeek Inc. puts on—and is t
How do you make the handoff from presales to post-sales? Jesse White of Katalyst explains why this is a critical question and how to handle it.
What's the best service to offer a client? Jon Scott and Jacob Martin, COO of Unified Network Group Inc., sit down to discuss the importance of mastering a service. Businesses can't possibly master ev
Efficiency is key when it comes to IT problems and solutions, so it's important to go to the source of productivity—the people. Jon and Greg are for the people, i.e. their employees, on this episode o
Looking to streamline your processes? Join Jon and Brandon as they discuss how to use presales tools to increase efficiency. Measuring the success of a presales tool is more than just data points, as
Shay and Jon walk through growth within a business—from the moment the epiphany hits, to how to get ahead of the curve. Different practices work for different businesses, but understanding the marketp
Jon and Shay have been working with MSPs for a long time—long enough to know that the most critical piece of a successful IT Services company is creating maximum value for clients. That feeds into rec
SEs (or whatever you call your presales team members) are a key piece of your business. That's a no-brainer. They're also a significant investment and as such, they require a ton of support and direct
Nicko Roussos is the VP of Cisco Operations and Digital Transformation at TD SYNNEX. He's been in this game for a while and has helped Jon out with his rise, too. His wealth of knowledge in this indus
Looking to grow a young services company? Take some advice from someone who's built several services companies to remarkable heights and value. Scott Millwood joins us again on In Scope to share what
The efficiency of your sales process directly affects how your company brings in money, point blank. Although each customer has a different need, there are still plenty of similarities in their purcha
The typical 18-day presales turnaround window is insane, to be frank. There are way too many boxes for the presales team to check off their list before they can actually present a solution to their cl
The services industry is not immune from evolution. As we try to provide more and more value for clients while growing our own teams, it means the definition of "services" is always changing. Heck, it
Efficient and thoughtful processes are critical to success for any MSP. No one knows those processes better than Brook Lee of Eureka Process, who leads MSPs to financial success by flipping them insid
Kenny Taylor is the Manager of Systems Engineering at Cisco. He shares with Jon his secret to leading a successful sales team, dropping some serious gems along the way. At the heart of everything: str
Todd Kane has spent the last decade helping MSPs and VARs deliver higher value to their clients while bringing their turnover down and skyrocketing their team morale. He talks Jon through the science
Dennis Manfra is the VP of Technical Services at IE, and he's joining Jon to talk pricing. We know, it's not the sexiest topic, but that doesn't mean it's not incredibly important. Dennis and Jon talk
Steven Madick knows a thing or two about the presales process. He's been in this world for years, building and managing wildly success teams for a number of service providers. He talks with Jon about
An ineffecient presales process bleeds money, plain and simple. And if your company isn't profitable, you're going to struggle to keep your doors open. It doesn't matter how good your solutions are—if
How do you make the handoff from presales to post-sales? Jesse White of Katalyst explains why this is a critical question and how to handle it.
How important is culture to your presales team? Jesse White of Katalyst explains why culture matters and how to build a great culture with your team.
Stay updated with the latest insights from industry experts and thought leaders in IT service management.
