ScopeStack's CPQ connects directly with ServiceNow to keep scoping, quoting, and ticketing aligned—so IT service providers can move from presales to delivery without the manual handoffs or data gaps.
Once a ScopeStack quote is approved, all project details, deliverables, timelines, and costs flow automatically into ServiceNow. No more copy/paste or rebuilding tasks. Projects start in ServiceNow fully structured, ensuring every requirement from the SOW is captured.
Keep your dev tickets up to date without lifting a finger. ScopeStack's CPQ will auto-sync updates to project scope, change requests, and deliverables, so your tickets always reflect the latest client agreement. Both sales and delivery teams work from the same current data.
Bridge the communication gap—sales delivers detailed technical scopes that get translated to clear engineering tickets. No more lost context or misaligned expectations, everyone works from a single source of truth for project data.
Maintain tight control over project scope and costs. When development teams encounter requirement changes in ServiceNow, those updates automatically trigger new line items in ScopeStack for proper approval and billing. Changes in ScopeStack's CPQ will create new tickets or update existing ones.
This bi-directional sync prevents scope creep and "free work" from slipping through.
Changes flow both ways automatically
All changes require proper approval
Every task is tracked and billable
Combine ScopeStack's detailed service delivery, LoE, and resource data with ServiceNow's ticket tracking to uncover trends, evaluate scoping accuracy, and refine future estimates.
This integration turns every project into actionable insight, helping MSPs and IT service providers improve profitability over time.
ScopeStack's ServiceNow integration ensures your approved quotes become fully structured development projects with proper task hierarchy, dependencies, and resource assignments. By bridging CPQ and ticketing, your sales, engineering, and support teams collaborate without confusion.
From first quote to final delivery, every department has visibility into client expectations, project timelines, and costs—making work smoother and more predictable.
Want to see how ScopeStack can make issue management in ServiceNow faster, more accurate, and easier to manage? Our team can walk you through the setup.
