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ScopeStack Blog
Insights, best practices, and industry trends for IT service providers looking to optimize their scoping process and improve profitability.
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Creating Community for MSPs with Kyle Spooner
MSPs need a community too, and that's exactly what led Kyle Spooner to MSPGeek—a community for....MSP geeks. Kyle is the Chief Executive of MSPGeek Con—the gathering that MSPGeek Inc. puts on—and is t Podcast Read Article -
Recast: Transition from Presales to Postsales
How do you make the handoff from presales to post-sales? Jesse White of Katalyst explains why this is a critical question and how to handle it. Podcast Read Article -
Episode 20: Master Your Craft: Why You Shouldn't Be Afraid of 3rd Parties with Jacob Martin
What's the best service to offer a client? Jon Scott and Jacob Martin, COO of Unified Network Group Inc., sit down to discuss the importance of mastering a service. Businesses can't possibly master ev Podcast Read Article -
Episode 19: People First, Business Second with Greg Weiner
Efficiency is key when it comes to IT problems and solutions, so it's important to go to the source of productivity—the people. Jon and Greg are for the people, i.e. their employees, on this episode o Podcast Read Article -
Episode 18: There's Not One Right Answer with Brandon Myers
Looking to streamline your processes? Join Jon and Brandon as they discuss how to use presales tools to increase efficiency. Measuring the success of a presales tool is more than just data points, as Podcast Read Article -
Episode 17: How to be a Winner in the Industry with Shaler Houser
Shay and Jon walk through growth within a business—from the moment the epiphany hits, to how to get ahead of the curve. Different practices work for different businesses, but understanding the marketp Podcast Read Article -
Episode 16: The Question You Should Be Asking: How Do I Get the Most Value?
Jon and Shay have been working with MSPs for a long time—long enough to know that the most critical piece of a successful IT Services company is creating maximum value for clients. That feeds into rec Podcast Read Article -
Episode 15: How to Empower Your IT Presales Team to be Their Best with Steven Madick
SEs (or whatever you call your presales team members) are a key piece of your business. That's a no-brainer. They're also a significant investment and as such, they require a ton of support and direct Podcast Read Article -
Episode 14: Tapping into the Value of Managed Services with Nicko Roussos
Nicko Roussos is the VP of Cisco Operations and Digital Transformation at TD SYNNEX. He's been in this game for a while and has helped Jon out with his rise, too. His wealth of knowledge in this indus Podcast Read Article -
Episode 13: How to Scale Up a Services Company with Scott Millwood
Looking to grow a young services company? Take some advice from someone who's built several services companies to remarkable heights and value. Scott Millwood joins us again on In Scope to share what Podcast Read Article -
Episode 12: How to Make Your Sales Process More Efficient with Scott Millwood
The efficiency of your sales process directly affects how your company brings in money, point blank. Although each customer has a different need, there are still plenty of similarities in their purcha Podcast Read Article -
Episode 11: How to Make Selling Services Easier with Henry Egan
The typical 18-day presales turnaround window is insane, to be frank. There are way too many boxes for the presales team to check off their list before they can actually present a solution to their cl Podcast Read Article -
Episode 10: The Future of Services from a Leader's Perspective with Chris Ward
The services industry is not immune from evolution. As we try to provide more and more value for clients while growing our own teams, it means the definition of "services" is always changing. Heck, it Podcast Read Article -
Episode 9: What You're Getting Wrong About Your Scoping Process with Brook Lee
Efficient and thoughtful processes are critical to success for any MSP. No one knows those processes better than Brook Lee of Eureka Process, who leads MSPs to financial success by flipping them insid Podcast Read Article -
Episode 8: Why Relationships Matter More Than You Think with Kenny Taylor
Kenny Taylor is the Manager of Systems Engineering at Cisco. He shares with Jon his secret to leading a successful sales team, dropping some serious gems along the way. At the heart of everything: str Podcast Read Article -
Episode 7: The Missing Manual with Todd Kane
Todd Kane has spent the last decade helping MSPs and VARs deliver higher value to their clients while bringing their turnover down and skyrocketing their team morale. He talks Jon through the science Podcast Read Article -
Episode 6: How to Price Services with Dennis Manfra
Dennis Manfra is the VP of Technical Services at IE, and he's joining Jon to talk pricing. We know, it's not the sexiest topic, but that doesn't mean it's not incredibly important. Dennis and Jon talk Podcast Read Article -
Episode 5: Building a Pre-sales Team, Measuring Success
Steven Madick knows a thing or two about the presales process. He's been in this world for years, building and managing wildly success teams for a number of service providers. He talks with Jon about Podcast Read Article -
Episode 4: How to Improve Profitability Through the Presales Process
An ineffecient presales process bleeds money, plain and simple. And if your company isn't profitable, you're going to struggle to keep your doors open. It doesn't matter how good your solutions are—if Podcast Read Article -
Episode 2: Transition from Presales to Postsales
How do you make the handoff from presales to post-sales? Jesse White of Katalyst explains why this is a critical question and how to handle it. Podcast Read Article -
Episode 1: Importance of Culture in a Presales Team
How important is culture to your presales team? Jesse White of Katalyst explains why culture matters and how to build a great culture with your team. Podcast Read Article
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