Centre Technologies is a rapidly growing managed services provider with more than 325 employees across multiple locations in Houston, Dallas, San Antonio, and Tulsa. With five major service lines—IT Consulting, Managed Services, Public & Private Cloud, Security, and Business Intelligence—Centre needed a way to standardize services quoting across the organization while scaling throughput.
The Challenge
Before ScopeStack, Centre relied on Excel calculators and Word templates to build quotes and statements of work. Each project required manual estimation and side calculations to determine hours and effort.
As Lead Architect Ariel Davenport explains:
"Before, it was a lot of 'what does this feel like it should be?' instead of having a consistent work breakdown structure we could rely on every time."
Ariel Davenport, Lead Architect, Centre Technologies
Without standardized services modeling, the quoting process introduced several risks:
- Inconsistent scoping across teams
- Difficulty referencing historical estimates
- Limited visibility across service lines
- Risk of errors during project handoffs
For a multi-location MSP operating across five business units with three solution architects supporting approximately 20 account executives, this approach made it difficult to scale quoting throughput while maintaining consistency.
The Turning Point: Moving to Services-Native CPQ
Centre Technologies wasn't looking for generic CPQ software. They needed a platform built specifically for services organizations, one capable of modeling the complexity of real-world service delivery.
ScopeStack stood out for three key reasons.
Purpose-Built for Services Quoting
ScopeStack was built specifically to handle the complexity of services quoting, giving Centre Technologies a platform designed around structured work breakdowns, effort modeling, and clear delivery documentation. This approach aligned closely with how MSPs actually scope and deliver services.
Most CPQ platforms focus primarily on product configuration, which makes it difficult to model the real complexity of custom services engagements.
Native Integration with ConnectWise
ScopeStack's native ConnectWise integration allowed Centre Technologies to connect quoting directly with the systems already powering their MSP operations. Because ConnectWise was a core operational platform for the business, this integration reduced friction between quoting, sales workflows, and service delivery.
"There really wasn't anything else that integrated natively with ConnectWise, and that was a big factor for us."
Ariel Davenport, Lead Architect, Centre Technologies
Built by People Who Understand MSPs
Rather than forcing MSPs into generic CPQ workflows, the platform mirrors how services organizations actually scope, structure, and deliver work.
"It felt like the platform was designed by people who were solving the same problems we deal with every day."
Ariel Davenport, Lead Architect, Centre Technologies
Implementation
ScopeStack enabled Centre Technologies to standardize how services are structured and scoped, creating a consistent foundation for quoting across the organization.
"Implementation itself went smoothly. The real work was on our side—converting our existing processes into the standardized structure ScopeStack uses."
Ariel Davenport, Lead Architect, Centre Technologies
The primary effort involved translating legacy spreadsheets and templates into structured services models. By formalizing work breakdown structures and aligning teams around consistent service definitions, Centre created a standardized quoting framework that could scale with the business.
That operational discipline ultimately became one of the system's biggest advantages.
The Results
High-Throughput SOW Production
Today, Centre's solution architects consistently produce ~30 detailed Statements of Work per architect, per month. This supports approximately 20 account executives across five service lines, while maintaining consistent documentation and scoping accuracy.
"It's hard to move that quickly and still feel confident in the accuracy of what you're producing."
Ariel Davenport, Lead Architect, Centre Technologies
ScopeStack allows Centre to scale quoting capacity without sacrificing precision or confidence.
A Central Source of Truth for Services Scoping
Before ScopeStack, quoting artifacts lived across disconnected spreadsheets and documents. Today, ScopeStack acts as a system of record for services quoting, providing visibility into:
- What was quoted
- How services were structured
- What was handed off to delivery teams
- Where discrepancies occurred
"It gives us a central source of truth for how services are scoped and quoted."
Ariel Davenport, Lead Architect, Centre Technologies
Instead of rebuilding scopes for every opportunity, teams can reference prior work.
"We can reference previous work instead of starting from scratch every time."
Ariel Davenport, Lead Architect, Centre Technologies
Consistency Across Service Lines
With five business units operating across multiple locations, standardization matters. ScopeStack enables Centre to maintain consistency across:
- Work breakdown structures
- Service packaging
- Estimation methodologies
- Statement of Work documentation
From Manual Estimation to Scalable Services Modeling
Before ScopeStack, Centre's quoting workflow relied on spreadsheet-based estimation, disconnected Word templates, and individual estimation approaches.
Today, the organization operates with structured services modeling, repeatable work breakdown structures, high-volume SOW production, and cross-team visibility into quoting and delivery.
ScopeStack didn't simply digitize quoting. It transformed services scoping into a repeatable, scalable system.
"Even on its own, the ability to produce complete service documents with everything bundled together is incredibly valuable."
Ariel Davenport, Lead Architect, Centre Technologies
Ready to Standardize Your Services Quoting?
If your team is still relying on spreadsheets or product-focused CPQ tools to quote complex services, ScopeStack can help.
ScopeStack helps services organizations:
- Standardize work breakdown structures
- Produce accurate SOWs faster
- Create a central system of record for services quoting
- Scale delivery with confidence