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ScopeStack Blog
Insights, best practices, and industry trends for IT service providers looking to optimize their scoping process and improve profitability.
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Browse our complete library of blog posts organized by category and topic.
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The Authenticity of Selling Services with Jacob Martin
Jacob Martin recently became the VP of Sales and Marketing for ScopeStack. As a former employee at an MSP, he's brought and seen a new perspective to selling services. Jon and Jacob sit down to discus IT ServicesBest Practices Read Article -
The IT Industry is Changing. Will You Keep Up? with Jonathan Philipsen
Jonathan Philipsen, EVP of Cloud Strategy at Thrive, has been in the MSP space for a while now, and he's noticing a shift. Work-from-anywhere businesses put a strain on employee retention and increase IT ServicesBest Practices Read Article -
The Storytelling of Solutions with Greg Richey
VARs and the distribution process have changed a lot over the past 20 years. When Cisco used to dominate the industry, it was easier to be an expert in the field. Now there are all kinds of systems av IT ServicesBest Practices Read Article -
The Future of Services from a Leader's Perspective with Chris Ward
The services industry is not immune from evolution. As we try to provide more and more value for clients while growing our own teams, it means the definition of "services" is always changing. Heck, it IT ServicesBest Practices Read Article -
The Missing Manual with Todd Kane
Todd Kane has spent the last decade helping MSPs and VARs deliver higher value to their clients while bringing their turnover down and skyrocketing their team morale. He talks Jon through the science IT ServicesBest Practices Read Article -
How to Thrive in the Digital Transformation Era with James Davis
Back by popular demand: the Director of Academy at Pax8, James Davis, returns to In Scope to discuss the Digital Transformation of scoping. Not only has this changed the way presales folks and enginee IT ServicesBest Practices Read Article -
The Art of Scoping Accurately with James Davis
James Davis is the Director of Academy at Pax8, a global leader in cloud solutions. He joins Jon from Down Under to talk about arguably the most critical business function of any MSP or VAR (and somet IT ServicesBest Practices Read Article -
Recast: How to Price Your Services with Dennis Manfra
Dennis Manfra is the VP of Technical Services at IE, and he's joining Jon to talk pricing. We know, it's not the sexiest topic, but that doesn't mean it's not incredibly important. Dennis and Jon talk IT ServicesBest Practices Read Article -
Recast: Transition from Presales to Postsales
How do you make the handoff from presales to post-sales? Jesse White of Katalyst explains why this is a critical question and how to handle it. Podcast Read Article -
Building a Presales Team, Measuring Success with Steven Madick
Steven Madick knows a thing or two about the presales process. He's been in this world for years, building and managing wildly success teams for a number of service providers. He talks with Jon about IT ServicesBest Practices Read Article -
The importance of organizational buy-in during MSP go-to-market with MJ Patent from Alveo
MJ Patent is the CEO and co-founder of Alveo, a go-to-market services company specializing in the IT channel. They've worked with tons of IT companies, leading them on a journey to scalability and sus IT ServicesBest Practices Read Article -
Recast: What's Wrong With Your Presales Process with Brook Lee from Eureka Process
Efficient and thoughtful processes are critical to the success of any MSP. No one knows those processes better than Brook Lee of Eureka Process, who leads MSPs to financial success by flipping them in IT ServicesBest Practices Read Article -
Episode 20: Master Your Craft: Why You Shouldn't Be Afraid of 3rd Parties with Jacob Martin
What's the best service to offer a client? Jon Scott and Jacob Martin, COO of Unified Network Group Inc., sit down to discuss the importance of mastering a service. Businesses can't possibly master ev Podcast Read Article -
Episode 19: People First, Business Second with Greg Weiner
Efficiency is key when it comes to IT problems and solutions, so it's important to go to the source of productivity—the people. Jon and Greg are for the people, i.e. their employees, on this episode o Podcast Read Article -
Episode 18: There's Not One Right Answer with Brandon Myers
Looking to streamline your processes? Join Jon and Brandon as they discuss how to use presales tools to increase efficiency. Measuring the success of a presales tool is more than just data points, as Podcast Read Article -
Episode 17: How to be a Winner in the Industry with Shaler Houser
Shay and Jon walk through growth within a business—from the moment the epiphany hits, to how to get ahead of the curve. Different practices work for different businesses, but understanding the marketp Podcast Read Article -
Episode 16: The Question You Should Be Asking: How Do I Get the Most Value?
Jon and Shay have been working with MSPs for a long time—long enough to know that the most critical piece of a successful IT Services company is creating maximum value for clients. That feeds into rec Podcast Read Article -
Recast: Why Relationships Matter More Than You Think with Kenny Taylor
Kenny Taylor is the Manager of Systems Engineering at Cisco. He shares with Jon his secret to leading a successful sales team, dropping some serious gems along the way. At the heart of everything: str IT ServicesBest Practices Read Article -
Recast: Importance of culture in a presales team
How important is culture to your presales team? Jesse White of Katalyst explains why culture matters and how to build a great culture with your team. IT ServicesBest Practices Read Article -
Episode 15: How to Empower Your IT Presales Team to be Their Best with Steven Madick
SEs (or whatever you call your presales team members) are a key piece of your business. That's a no-brainer. They're also a significant investment and as such, they require a ton of support and direct Podcast Read Article -
Episode 14: Tapping into the Value of Managed Services with Nicko Roussos
Nicko Roussos is the VP of Cisco Operations and Digital Transformation at TD SYNNEX. He's been in this game for a while and has helped Jon out with his rise, too. His wealth of knowledge in this indus Podcast Read Article
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