ScopeStack Blog

What's the best way to scale a business? Jacob Martin is back for another episode of In Scope to share how MSPs can successfully scale. Jacob's experience in leadership roles has taught him a lot, and

Jacob Martin recently became the VP of Sales and Marketing for ScopeStack. As a former employee at an MSP, he's brought and seen a new perspective to selling services. Jon and Jacob sit down to discus

Jonathan Philipsen, EVP of Cloud Strategy at Thrive, has been in the MSP space for a while now, and he's noticing a shift. Work-from-anywhere businesses put a strain on employee retention and increase

VARs and the distribution process have changed a lot over the past 20 years. When Cisco used to dominate the industry, it was easier to be an expert in the field. Now there are all kinds of systems av

The services industry is not immune from evolution. As we try to provide more and more value for clients while growing our own teams, it means the definition of "services" is always changing. Heck, it

Todd Kane has spent the last decade helping MSPs and VARs deliver higher value to their clients while bringing their turnover down and skyrocketing their team morale. He talks Jon through the science

Back by popular demand: the Director of Academy at Pax8, James Davis, returns to In Scope to discuss the Digital Transformation of scoping. Not only has this changed the way presales folks and enginee

James Davis is the Director of Academy at Pax8, a global leader in cloud solutions. He joins Jon from Down Under to talk about arguably the most critical business function of any MSP or VAR (and somet

Dennis Manfra is the VP of Technical Services at IE, and he's joining Jon to talk pricing. We know, it's not the sexiest topic, but that doesn't mean it's not incredibly important. Dennis and Jon talk

How do you make the handoff from presales to post-sales? Jesse White of Katalyst explains why this is a critical question and how to handle it.

Steven Madick knows a thing or two about the presales process. He's been in this world for years, building and managing wildly success teams for a number of service providers. He talks with Jon about

MJ Patent is the CEO and co-founder of Alveo, a go-to-market services company specializing in the IT channel. They've worked with tons of IT companies, leading them on a journey to scalability and sus

Efficient and thoughtful processes are critical to the success of any MSP. No one knows those processes better than Brook Lee of Eureka Process, who leads MSPs to financial success by flipping them in

What's the best service to offer a client? Jon Scott and Jacob Martin, COO of Unified Network Group Inc., sit down to discuss the importance of mastering a service. Businesses can't possibly master ev

Efficiency is key when it comes to IT problems and solutions, so it's important to go to the source of productivity—the people. Jon and Greg are for the people, i.e. their employees, on this episode o

Looking to streamline your processes? Join Jon and Brandon as they discuss how to use presales tools to increase efficiency. Measuring the success of a presales tool is more than just data points, as

Shay and Jon walk through growth within a business—from the moment the epiphany hits, to how to get ahead of the curve. Different practices work for different businesses, but understanding the marketp

Jon and Shay have been working with MSPs for a long time—long enough to know that the most critical piece of a successful IT Services company is creating maximum value for clients. That feeds into rec

Kenny Taylor is the Manager of Systems Engineering at Cisco. He shares with Jon his secret to leading a successful sales team, dropping some serious gems along the way. At the heart of everything: str

How important is culture to your presales team? Jesse White of Katalyst explains why culture matters and how to build a great culture with your team.

SEs (or whatever you call your presales team members) are a key piece of your business. That's a no-brainer. They're also a significant investment and as such, they require a ton of support and direct