ScopeStack Blog

Insights, best practices, and industry trends for IT service providers looking to optimize their scoping process and improve profitability.

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Our most popular and impactful blog posts, trusted by thousands of IT service professionals.

Featured
Key Features of the Best IT Project Management Software
Blog Post 5 min read Jul 17, 2025

Key Features of the Best IT Project Management Software

Learn aspects to look for in a good IT project management software, and why CPQ tools like ScopeStack are a critical piece of that puzzle.

IT Services Best Practices
Featured
Mastering IT Project Management: From Strategy to Scope
Blog Post 5 min read Jul 1, 2025

Mastering IT Project Management: From Strategy to Scope

Learn what makes IT project management distinct, its biggest challenges, and how to build a streamlined, scalable delivery model.

IT Services Best Practices
Featured
How to Build a Repeatable Delivery Model: A Blueprint for Solution Providers
Blog Post 5 min read Jun 19, 2025

How to Build a Repeatable Delivery Model: A Blueprint for Solution Providers

A repeatable delivery model transforms your business from reactive to proactive growth. Learn how to build a delivery engine that scales.

IT Services Best Practices

All Posts

Browse our complete library of blog posts organized by category and topic.

Blog Post 5 min read Aug 29, 2022

Episode 14: Tapping into the Value of Managed Services with Nicko Roussos

Nicko Roussos is the VP of Cisco Operations and Digital Transformation at TD SYNNEX. He's been in this game for a while and has helped Jon out with his rise, too. His wealth of knowledge in this indus

Podcast
Blog Post 5 min read Aug 22, 2022

Episode 13: How to Scale Up a Services Company with Scott Millwood

Looking to grow a young services company? Take some advice from someone who's built several services companies to remarkable heights and value. Scott Millwood joins us again on In Scope to share what

Podcast
Blog Post 5 min read Aug 15, 2022

Episode 12: How to Make Your Sales Process More Efficient with Scott Millwood

The efficiency of your sales process directly affects how your company brings in money, point blank. Although each customer has a different need, there are still plenty of similarities in their purcha

Podcast
Blog Post 5 min read Aug 8, 2022

Episode 11: How to Make Selling Services Easier with Henry Egan

The typical 18-day presales turnaround window is insane, to be frank. There are way too many boxes for the presales team to check off their list before they can actually present a solution to their cl

Podcast
Blog Post 5 min read Aug 1, 2022

Episode 10: The Future of Services from a Leader's Perspective with Chris Ward

The services industry is not immune from evolution. As we try to provide more and more value for clients while growing our own teams, it means the definition of "services" is always changing. Heck, it

Podcast
Blog Post 5 min read Jul 25, 2022

Episode 9: What You're Getting Wrong About Your Scoping Process with Brook Lee

Efficient and thoughtful processes are critical to success for any MSP. No one knows those processes better than Brook Lee of Eureka Process, who leads MSPs to financial success by flipping them insid

Podcast
Blog Post 5 min read Jul 18, 2022

Episode 8: Why Relationships Matter More Than You Think with Kenny Taylor

Kenny Taylor is the Manager of Systems Engineering at Cisco. He shares with Jon his secret to leading a successful sales team, dropping some serious gems along the way. At the heart of everything: str

Podcast
Episode 7: The Missing Manual with Todd Kane
Blog Post 5 min read Jul 11, 2022

Episode 7: The Missing Manual with Todd Kane

Todd Kane has spent the last decade helping MSPs and VARs deliver higher value to their clients while bringing their turnover down and skyrocketing their team morale. He talks Jon through the science

Podcast
Episode 6: How to Price Services with Dennis Manfra
Blog Post 5 min read Jul 4, 2022

Episode 6: How to Price Services with Dennis Manfra

Dennis Manfra is the VP of Technical Services at IE, and he's joining Jon to talk pricing. We know, it's not the sexiest topic, but that doesn't mean it's not incredibly important. Dennis and Jon talk

Podcast
ConnectWise MSP Pricing
Blog Post 5 min read Jun 27, 2022

ConnectWise MSP Pricing

So back in 2018 Joe Panettieri wrote an article about then ConnectWise CEO Arnie Bellini and his efforts to simplify services and pricing models for managed service providers. Jon Scott, ScopeStack CE

IT Services Best Practices
Episode 5: Building a Pre-sales Team, Measuring Success
Blog Post 5 min read Jun 27, 2022

Episode 5: Building a Pre-sales Team, Measuring Success

Steven Madick knows a thing or two about the presales process. He's been in this world for years, building and managing wildly success teams for a number of service providers. He talks with Jon about

Podcast
Episode 4: How to Improve Profitability Through the Presales Process
Blog Post 5 min read Jun 20, 2022

Episode 4: How to Improve Profitability Through the Presales Process

An ineffecient presales process bleeds money, plain and simple. And if your company isn't profitable, you're going to struggle to keep your doors open. It doesn't matter how good your solutions are—if

Podcast
The Role Your Presales Team Plays in Your Services Practice
Blog Post 5 min read Jun 13, 2022

The Role Your Presales Team Plays in Your Services Practice

A good member of the presales team is like a Jedi Knight—they have to deeply understand the balance between the highly technical side of your service and have a great image of the end product from a s

IT Services Best Practices
Episode 2: Transition from Presales to Postsales
Blog Post 5 min read Jun 6, 2022

Episode 2: Transition from Presales to Postsales

How do you make the handoff from presales to post-sales? Jesse White of Katalyst explains why this is a critical question and how to handle it.

Podcast
Episode 1: Importance of Culture in a Presales Team
Blog Post 5 min read May 30, 2022

Episode 1: Importance of Culture in a Presales Team

How important is culture to your presales team? Jesse White of Katalyst explains why culture matters and how to build a great culture with your team.

Podcast
Blog Post 5 min read May 16, 2022

In Scope: The IT Services Podcast Podcast Trailer

Are you looking to increase services revenue? Join ScopeStack CEO Jon Scott as he talks to IT industry leaders to get their insights. These experts from the top MSPs and VARs will share their actionab

IT Services Best Practices
The 3 Best Books to Help You Sell More with Stories
Blog Post 5 min read Jan 24, 2022

The 3 Best Books to Help You Sell More with Stories

Looking for a way to supercharge your results this year? Add storytelling to your sales process! Here are some books to get you started.

IT Services Best Practices
How Industry Leader Connection Increased Efficiency by 88 percent
Blog Post 5 min read Nov 15, 2021

How Industry Leader Connection Increased Efficiency by 88 percent

As part of their approach to efficiently offer unique solutions, Connection was one of the first solution providers to use CPQ for services.

IT Services Best Practices
Todd Kane on Making More Money with IT Services
Blog Post 5 min read Nov 11, 2021

Todd Kane on Making More Money with IT Services

If you need to improve your presales process, check out our latest webinar with Todd Kane on how to make more money with IT services.

IT Services Best Practices
3 Statement of Work Best Practices for MSPs and VARs
Blog Post 5 min read Oct 20, 2021

3 Statement of Work Best Practices for MSPs and VARs

These statement of work best practices will ensure that everyone involved in the project is satisified with the end result.

IT Services Best Practices
4 Reasons Why You Need a Statement of Work for Every IT Project
Blog Post 5 min read Oct 8, 2021

4 Reasons Why You Need a Statement of Work for Every IT Project

4 Reasons Why You Need a Statement of Work for Every IT Project

IT Services Best Practices
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